Have a question? – Hopefully you’ll find the answer here. If not, please drop us a message to zoes[email protected] and we will respond to you within 24 hours.
In light of COVID 19 are you still sending out orders? At the moment yes, and we are following all government guidelines. However due to some of our suppliers suspending sending out orders we are running on a reduced product range. And orders are taking a little longer than normal to process, and arrive via Royal Mail.
How much is delivery?
FREE! Everything on this site comes with free UK delivery; so the price you see is the price you pay. Alternative delivery options are available when you check out. For international orders, a small fee is required to cover additional costs.
How long will my order take?
We aim to ship all orders within 5 working days. Please note due to current government guidelines we are only posting out once a week.
I need an item quickly, can you help?
If you need a last minute gift, or a quicker delivery please email [email protected] prior to ordering and we will be more than happy to help.
How is my order sent?
Orders are sent via Royal Mail and postage will vary depending on which option you select at check out.
I haven’t received an order confirmation email, should I have?
Yes. An order confirmation email is automatically sent to the email address you provide. It is sent from email address [email protected] . Sometimes these emails can end up in your junk/spam folder, so please check in there.
I have received an email saying my order is complete, what does this mean?
It means your order is made and packed up and ready for the next days post. This is exciting as your order will be with you soon!
Can you gift wrap my order?
We have blue organza bags which can be used for gift items (please just leave a note with your order) or you can purchase a gift box here
What is your return and refund policy?
In the unfortunate event an item is received damaged (these things can happen!) we would kindly request for the item to be returned so that we can understand what went wrong.
We will work with you to resolve the issue as quickly as possible, and usually a refund or a replacement item will then be offered. However please note, if a replacement items is offered, we can only send out a replacement item once. Also,we can only ever offer a refund once the item has been received back to me.
You are welcome to cancel/amend your order within 24 hours of placing your order.
We gladly accept returns and exchanges. Just contact us within 7 days of delivery and items will need to be returned at the buyers cost in the condition in which it was received. Personalised and Commissioned pieces, including all deckchairs are non-returnable/non-refundable.