Have a question? – Hopefully you’ll find the answer here. If not, please drop us a message to [email protected] and we will respond to you within 24 hours.
How much is delivery?
FREE! Everything on this site comes with free UK second class delivery; so the price you see is the price you pay. Alternative delivery options are available when you check out. For international and first class orders, a fee is required to cover additional costs.
How long will my order take?
We aim to ship all orders within 5 working days. We are not responsible for any delay once dispatched, we can only advise on Royals Mails timescales.
I need an item quickly, can you help?
If you need a last minute gift, or a quicker delivery please email [email protected] prior to ordering and we will be more than happy to help.
How is my order sent?
Orders are sent via Royal Mail and postage will vary depending on which option you select at check out.
I haven’t received an order confirmation email, should I have?
Yes. An order confirmation email is automatically sent to the email address you provide. It is sent from email address [email protected] . Sometimes these emails can end up in your junk/spam folder, so please check in there.
I have received an email saying my order is complete, what does this mean?
It means your order is made and packed up and ready for the next days post. This is exciting as your order will be with you soon!
Can you gift wrap my order?
You can purchase a gift box here
What is your return and refund policy?
In the unfortunate event an item is received damaged (these things can happen!) we would kindly request for the item to be returned so that we can understand what went wrong.
We will work with you to resolve the issue as quickly as possible, and usually a refund or a replacement item will then be offered. However please note, if a replacement items is offered, we can only send out a replacement item once. Also,we can only ever offer a refund once the item has been received back to me.
You are welcome to cancel/amend your order within 24 hours of placing your order.
We gladly accept returns and exchanges. Just contact us within 7 days of delivery and items will need to be returned at the buyers cost in the condition in which it was received. Personalised and Commissioned pieces, including all deckchairs are non-returnable/non-refundable.